CMAA Practice Exam 2025 – Complete Guide for Exam Prep

When a patient expresses dissatisfaction with their care, it is essential to listen to their concerns, document the feedback, and work to resolve the issue because this approach prioritizes patient-centered care and supports effective communication in the healthcare environment. Actively listening to patients demonstrates respect, validates their feelings, and encourages open dialogue, which may lead to better understanding and resolution of the issue at hand.

Documenting the feedback is crucial as it creates a record of the patient's experience, which can provide valuable insights into the quality of care and areas that may need improvement. Informing the appropriate healthcare professionals, such as the physician or care team, helps ensure that the patient's concerns are addressed promptly and appropriately, fostering a supportive healthcare environment.

This approach enhances patient satisfaction by showing that their opinions matter and that the healthcare team is committed to improving their experience. It not only addresses the immediate concern but also builds trust and rapport between the patient and the healthcare provider, which is essential for ongoing care and patient loyalty.