CMAA Practice Exam 2025 – Complete Guide for Exam Prep

When a patient calls to reschedule an appointment, it is essential to prioritize effective communication and organization. Recording the new date and time, and updating the appointment calendar, ensures that the patient's request is officially documented, which minimizes the risk of confusion or scheduling conflicts in the future. This proactive approach contributes to maintaining an efficient workflow within the medical office and reinforces the office's commitment to accommodating patient needs.

Allowing a patient to choose a new date and time is a part of the process, but without recording that information and updating the appointment calendar, it is incomplete. Simply asking the patient to call back later is not customer-friendly and could lead to frustration for the patient. Similarly, informing a patient that rescheduling is not allowed is not a patient-centered approach and can negatively impact their experience with the healthcare provider. Properly recording and updating appointments demonstrates professionalism and respect for the patient’s time and needs.